FAQ – Quality and safety of DÉJÀ products

1. Where do the materials used in DÉJÀ products come from?
We work with trusted suppliers who provide high-quality materials, tested and certified in accordance with applicable standards.

2. Are DÉJÀ products safe for skin?
Yes, our products are made from materials that have been tested for safety, including nickel and other potential allergens. We have received certificates confirming that the materials comply with safety standards.

3. Can your products cause allergies?
We take care to minimize the risk of allergies by using hypoallergenic materials where possible. However, every body is different - if you are prone to allergic reactions, we recommend caution and consulting a doctor.

4. How can I be sure that the product I receive will be in perfect condition?
Before shipping, each product is carefully checked and photographically documented to confirm its condition. This means that if there are any problems, we can help quickly and effectively.

5. Can I ask for a copy of certificates or documents confirming quality?
Our products come from verified suppliers who supply certified materials that meet safety standards. Due to confidentiality agreements and data protection of suppliers, we do not provide original documents, but we always ensure that the products meet the highest quality and safety standards. If you have specific questions about safety, we will be happy to answer them individually.